At phroyal, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a Filipino player on our platform.
We know legal documents can be heavy reading. Here are the six most important things to know about how phroyal handles your personal information.
Every piece of data transmitted between your device and phroyal's servers is protected by 256-bit SSL encryption — the same standard used by major Philippine banks like BPI and BDO.
phroyal gives you meaningful control over your personal data. You can request access, correction, or deletion of your data at any time by contacting our support team.
phroyal does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate and improve the phroyal platform and comply with legal obligations.
phroyal's data practices are designed to comply with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, and the regulations issued by the National Privacy Commission (NPC).
phroyal only collects the personal data that is strictly necessary to provide our services, verify your identity, process payments, and comply with applicable Philippine gaming regulations.
Receiving phroyal promotional emails or SMS is optional. You can opt out of marketing communications at any time through your account settings or by contacting our support team directly.
Summary: This Privacy Policy ("Policy") describes how phroyal ("phroyal," "we," "us," "our") collects, uses, stores, and protects the personal information of users ("you," "Player") of the phroyal website and platform. By registering an account or using the phroyal Platform, you acknowledge that you have read and understood this Policy.
1.1 phroyal is committed to protecting the privacy and personal data of every Filipino player who uses our platform. We understand that trust is the foundation of a good gaming relationship, and that trust starts with being transparent about how we handle your information.
1.2 This Policy applies to all personal data collected through the phroyal website, mobile platform, customer support channels, and any other services operated by phroyal. It should be read alongside our Terms & Conditions and Responsible Gaming Policy.
1.3 phroyal's data practices are designed to comply with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and the implementing rules and regulations issued by the National Privacy Commission (NPC). Where applicable, phroyal also observes internationally recognized data protection principles.
1.4 If you have any questions about this Policy or how phroyal handles your personal data, please contact our Data Protection Officer (DPO) using the details provided in Section 14.
2.1 phroyal collects personal data in the following categories:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number | Registration & KYC verification |
| Contact Data | Email address, Philippine mobile number, residential address | Registration & account updates |
| Financial Data | GCash number, bank account details (BPI, BDO, Metrobank), card details (Visa/Mastercard), transaction history | Deposits, withdrawals & KYC |
| Technical Data | IP address, device type, browser type, operating system, session data | Automatically on Platform access |
| Usage Data | Games played, bet amounts, login times, pages visited, feature interactions | Automatically during Platform use |
| Communications Data | Live chat transcripts, support emails, feedback submissions | When you contact phroyal support |
| Marketing Preferences | Email/SMS opt-in status, preferred promotions, communication language | Registration & account settings |
2.2 Sensitive Personal Information. In certain circumstances, phroyal may collect sensitive personal information as defined under the Data Privacy Act of 2012, including government-issued ID numbers and financial account details. Such data is collected solely for identity verification and payment processing purposes and is handled with the highest level of security.
2.3 Data You Provide Voluntarily. Some data — such as your preferences, feedback, and optional profile details — is provided voluntarily. You are not obligated to provide this data, but doing so helps phroyal deliver a more personalized gaming experience.
3.1 phroyal uses your personal data for the following purposes:
4.1 Under the Data Privacy Act of 2012, phroyal processes your personal data on the following legal bases:
5.1 phroyal does not sell, rent, or trade your personal data to third-party marketers under any circumstances. We may share your data only in the following limited situations:
Important: Any third party that receives your personal data from phroyal is contractually required to handle it in accordance with applicable Philippine data protection laws and phroyal's data security standards.
6.1 phroyal uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content. The types of cookies we use include:
6.2 You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the phroyal Platform. For detailed information on the specific cookies we use, please contact our support team.
7.1 phroyal retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Our standard retention periods are as follows:
7.2 When personal data is no longer required, phroyal will securely delete or anonymize it in accordance with our data destruction procedures.
8.1 phroyal implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phroyal will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, as required by the Data Privacy Act of 2012.
9.1 As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phroyal:
Request a copy of the personal data phroyal holds about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your data where it is no longer necessary or lawfully held.
Object to processing of your data for direct marketing or on legitimate interest grounds.
Receive your personal data in a structured, machine-readable format.
Withdraw consent for marketing or optional processing at any time.
9.2 To exercise any of these rights, please contact phroyal's Data Protection Officer using the details in Section 14. phroyal will respond to all valid requests within thirty (30) days. In complex cases, this period may be extended by a further sixty (60) days, with notice provided to you.
9.3 If you believe phroyal has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
10.1 The phroyal Platform is strictly intended for adults aged 21 years and above. phroyal does not knowingly collect personal data from individuals under the age of 21. If phroyal becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended, all data will be deleted, and any deposits will be returned in accordance with our Terms & Conditions.
10.2 If you are a parent or guardian and believe that a minor has registered on phroyal, please contact our support team immediately at [email protected] (plain text — not a clickable link).
11.1 phroyal's primary operations and data storage are based in the Philippines. In certain circumstances, your personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international payment networks.
11.2 Where such transfers occur, phroyal ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require the recipient to apply data protection standards equivalent to those required under Philippine law.
12.1 The phroyal Platform may contain links to third-party websites or services. This Privacy Policy applies only to the phroyal Platform. phroyal is not responsible for the privacy practices of any third-party websites and encourages you to review the privacy policies of any external sites you visit.
13.1 phroyal may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, phroyal will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.
13.2 The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the phroyal Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.
13.3 We encourage you to review this Policy periodically to stay informed about how phroyal protects your personal data.
14.1 phroyal has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data, please contact our DPO.
14.2 You may reach phroyal's Data Protection Officer and general support team via email at: [email protected] (plain text — not a clickable link). Our support team is available 24 hours a day, 7 days a week.
14.3 For written correspondence, please address your communication to: phroyal Data Protection Officer, Philippines.
phroyal is committed to resolving all privacy-related concerns promptly and transparently. We aim to acknowledge all data subject requests within five (5) business days and resolve them within thirty (30) days.
Now that you know how phroyal protects your privacy, join thousands of Filipino players enjoying safe, fair, and exciting gaming. Must be 21 years or older to register.
21+ only | Play Responsibly | Philippine Players Only